Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern all cleaning services provided by
The Bright Cleaning Ltd (“we”, “us”, “our”) to the client (“you”, “your”).
By booking or receiving any of our services, you agree to be bound by these Terms.
2. Services Provided
We provide domestic and commercial cleaning services including, but not limited to:
Regular and one-off domestic cleaning, Deep cleaning and end-of-tenancy cleaning,
Office, retail, and school cleaning, and Optional product-inclusive cleaning services.
All services are performed by trained, insured, and DBS-checked staff.
3. Booking and Payments
Bookings must be made via phone, email, or our official website. All quotes are valid
for 14 days. Payment is required either in advance or on the day of service unless
otherwise agreed. Accepted payment methods include bank transfer, card
payment, or direct debit. Late payments may incur a 5% monthly interest charge.
4. Cancellation and Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule a booking.
Cancellations made within less than 24 hours may be charged 50% of the service
fee. If our staff cannot gain access to the premises at the scheduled time, the full
service fee may be charged.
5. Client Responsibilities
You agree to provide safe access to the property, ensure utilities are available,
inform us of health or safety risks, and remove fragile or valuable items. We reserve
the right to refuse service where safety or hygiene risks are present.
6. Quality Assurance
Our cleaners are trained to maintain high-quality standards. If you are dissatisfied
with the service, you must report issues within 24 hours of completion. We will
arrange a re-clean of the affected area at no additional cost if the claim is valid.
7. Liability and Insurance
We hold full public liability insurance to cover accidental damage or injury caused by
our staff. We are not liable for pre-existing damage, wear and tear, or issues arising
from faulty equipment provided by the client.
8. Staff and Conduct
All staff are DBS-checked and required to act professionally. Clients must not
directly employ or solicit The Bright Cleaning Ltd staff for private work during and
for 6 months after the end of service.
9. Health and Safety
We comply with UK health and safety regulations. Cleaning products and equipment
are COSHH-compliant. Eco-friendly or hypoallergenic alternatives are available upon
request.
10. Confidentiality
All client information, including property details and contact information, is treated
as confidential and will not be shared with third parties except as required by law.
11. Termination of Service
We reserve the right to terminate ongoing services if payment is repeatedly late,
unsafe working conditions exist, or there is any form of abuse or harassment toward
staff.
12. Governing Law
These Terms are governed by and interpreted in accordance with the laws of
England and Wales. Any disputes shall be handled under the jurisdiction of the UK
courts.