Privacy Policy

1. Introduction
The Bright Cleaning Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, or use our cleaning services.
By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect
We may collect the following types of personal data:

• Contact information: name, email address, phone number, and address.

• Service details: property type, cleaning preferences, or booking details.

• Payment information: only as necessary to process invoices or payments.

• Technical data: such as IP address, browser type, and cookies (for website analytics and performance).

3. How We Use Your Information
We use your information to:

• Respond to enquiries and provide quotes.

• Deliver cleaning services and manage appointments.

• Process payments and send invoices.

• Improve our website and customer experience.

• Comply with legal and regulatory obligations.

We do not sell, rent, or trade your personal data to third parties.

4. Legal Basis for Processing
We process personal data under the following legal bases:

• Consent – when you provide your information voluntarily.

• Contract – when we need your data to deliver our services.

• Legal obligation – when required to retain records for tax or regulatory purposes.

• Legitimate interest – to manage and improve our business operations.

5. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
You can request deletion of your personal data at any time (see section 8).

6. Data Sharing and Security
Your data is stored securely and accessed only by authorised personnel.
We may share limited data with:

• Trusted third-party service providers (e.g., payment processors or IT support).

• Regulators, if required by law.

We take all reasonable measures to safeguard your personal information.

7. Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic.
You can adjust your cookie preferences through your browser settings at any time.

8. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for data processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, please contact us at info@thebrightcleaning.co.uk.

9. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.